We know what it’s like to get a phone call or call an organisation and be greeted by a robot. Depending on our mood, it can be frustrating. Nonetheless, AI voice generators push call centres forward. So, if you have your doubts about this technology, we will help you better understand the power of AI voices for call centres.
While AI is still in its early stages, its capacity to cut operational costs, customise the customer experience and improve customer agent productivity are just a few ways it may revolutionise how customer service businesses operate. By utilising it in customer services, the goal is to improve the customer experience and free up human agents’ time and energy from handling routine requests.
As a result, AI can help call centre staff be more productive and have more compelling and individualised discussions. And that’s the thing! Customer satisfaction comes first. Thus, putting together a solid interactive voice response (IVR) system is critical.
Text to speech, also known as TTS, can provide personalised messaging to callers, produce words from a customer’s data and read back to them in a friendly, professional voice. The reason is TTS, through speech synthesis, takes any text and converts it into audio. In other words, text to speech can produce artificial human discourse from a written script.
For that reason, it may be tough to tell the difference between a robot and a person’s voice while conversing with an AI voice bot. However, working with the correct AI voice generator is required to achieve this degree of speech quality. Otherwise, you’ll get a stiff synthetic agent full of flaws. Would you like to know one of these superb TTS tools for your call centres? Check this one out:
Woord
Woord is totally aware of the importance of speech and how it enriches informative experiences. Consequently, it uses an AI-powered speech synthesis that transforms plain text, pdf, txt, doc(x), pages, odt, ppt(x), ods, non-DRM epub, jpg, and png files into HQ realistic voices. Plus, it doesn’t matter where you operate. You can obtain speakers across 28 languages and dialects, including English, Spanish, Portuguese, French, German, Russian, Turkish, Hindi, Italian, Japanese, Chinese, Vietnamese, Arabic, Dutch, Norwegian, Korean, Polish, Swedish, Bengali, Danish and Welsh.
Moreover, you are in control of your spokespeople. That means you can do more than only selecting masculine, feminine or androgynous vocals. With Woord, you can adjust the speed and voice device profile (IVR should be the best one for call centres). Not to mention you can arrange advances setting to your liking to make your mouthpieces more natural-sounding. To be more specific, you can emphasise words, add pauses and breaths, manage phonemes, etc.
Furthermore, Woord encompasses tools such as OCR technology, MP3 download, Chrome extension and API access to make your conversions more comfortable. Therefore, it’s a cutting-edge, feature-rich TTS software. Do you want a little taste of it? Create an account and receive 20,000 characters and two audios every month for free. Most of its state-of-the-art functionalities are included.
What are your thoughts on the topic? Leave them in the comments!