Interactive Voice Response or IVR is an automated telephony technology that interacts with callers, collects the required information, and routes the calls to either the recipient or the appropriate sector within the company. IVR is a technology that will make your business gain in efficiency and productivity without adding additional costs. Keep reading The Best Text To Speech API For Interactive Voice Response Systems, we will tell you about Woord, a text to speech api that will allow you to apply this technology to your business.
IVR systems
IVR systems guide callers through pre-recorded audio, asking them to choose from a menu of pre-set options; so that calls can be automatically directed or routed without the intervention of a live operator.
There are different types of IVR. But today within the most common and possible interactions, customers have the chance to communicate using both touch tone keypad selection and voice phone input.
In this way, the IVR system allows companies to offer their clients, prospects, partners or suppliers the possibility of calling and receiving prompt attention and referral of the call. Somehow with this system it is the caller himself who answers himself. And this eases the burden of incoming calls, boosts productivity and reduces operating costs.
An IVR system is possible without the customer being required to incorporate any special telephony equipment, but it is solved precisely as a function of our service, that is, through the pre-recorded options.
IVR advantages
The interactive voice response IVR system welcomes the caller with a pre-recorded greeting. And then it asks you to choose an option from a set menu. There are several benefits to adopting IVR functionality in the context of a telephony system, including:
Improved customer service, since the latter receives a fast and efficient response and all they have to do is follow the instructions on the established menu. This reduces your waiting time and increases your level of satisfaction.
Optimizes the corporate image. The IVR offers a professional company image that is automatically analyze d.
Increased personalization: Different types of IVRs enhance customer relationships by allowing you to record personalized greetings for certain people you know (made possible by Caller ID). In this case, you can even address the caller by name. You can also record particular greetings for specific dates or celebrations.
Unlimited Access: These interactive voice response systems could route calls 7 days a week, 24 hours a day. In any case, according to the schedule that the organization manages, the pertinent limits will be defined which will be expressed in the pre-recorded message that is offered to the client.
Woord: the best text to speech api
Woord is a without-charge online text reader with a variety of useful features. It contains more than 50 languages, including a variety of dialects. Furthermore, this API allows one to choose between masculine, feminine, or non-binary voices.
All of these features are available without charge, allowing you to test the service before purchasing the premium version. Premium voices, a Chrome plugin, an SSML editor, an MP3 download, and up to 20,000 characters each month are all included in the without-charge edition. With this program, you may also adjust the voice’s speed and format.
Nonetheless, we recommend that for commercial use you buy a premium subscription to this natural voices API; they are economic and ready for commercial use. Also, with the premium versions of Woord, you 100% own intellectual property for all files.
