If you’re looking for action plans to improve customer service, congratulations! You have just taken the most important step: admitting that your business can improve. With social isolation, many people faced the need to interact with the most diverse types of online commerce. According to Think With Google, almost 40% of digital consumers started shopping online during the pandemic. Supermarkets, pharmacies and all establishments that provide essential products and services. After almost 3 years, we returned to normality, but online commerce is here to stay. Keep reading The Best Text To Speech API For Customer Services In 2023, we will tell you about Woord, a Text To Speech API that will allow you to provide a better service to your customers.
Your customer service strategies become decisive in the selection process. An agile and friendly conversation, fast delivery and high quality are some essential characteristics in a scenario like this.
Using technology to cut red tape and create a memorable experience is an urgent and challenging demand. But with the right knowledge and tools, you can make a difference in the market.
Strategies to improve customer service and increase the level of satisfaction
According to the Zendesk Customer Experience Trends Report, resolving the issue quickly is the most important aspect of a good experience. This builds your customer loyalty, encourages them to do business with you and recommend your services to others.
The opposite is also true. Nearly 50% of customers surveyed say they would buy from a competitor after just one bad experience. To prevent relationships from breaking down, you can map potential problems and devise concrete solutions to address them.
Provide real-time support
Is your support available 24/7? If you said no, it may be time to reevaluate your customer service strategies.
A Deloitte study suggests that automating a function that is typically performed by a human being can help streamline processes. As a consequence, your company can benefit by expanding support capacity and reducing average response time.
Among the action plans to improve customer service, you should consider the use of messaging and live chat. With these tools, you can create personalized help flows and be with your customers when they need you most.
Strategically manage data
Each person has their own personality. Valuing these specificities in your action plans to improve customer service can ensure a competitive advantage in the market. But how do you know if he likes blue t-shirts or yellow caps?
Responsible use of customer data can be the first step to understanding your needs and meeting your expectations. By avoiding asking questions you already have answers to, you encourage greater operational efficiency and establish credibility.
Additionally, understanding customer demographics and purchasing behavior can guide specific actions for developing retention programs.
Use realistic voices for recorded messages.
Who has not touched a horrible robotic recorder? The truth is that these recordings are necessary, they allow us to update menus quickly and cheaply. However, this does not mean that we cannot improve the quality of recorded messages. The technology used by the Text To Speech APIs as Woord have advanced so much that they allow us to work with realistic voices that we can adjust so that they suit the message we want to give.
Woord: The Best Text To Speech API
Woord is a without-charge online text reader with a variety of useful features. It contains more than 50 languages, including a variety of dialects. Furthermore, this API allows one to choose between masculine, feminine, or non-binary voices.
All of these features are available without charge, allowing you to test the service before purchasing the premium version. Premium voices, a Chrome plugin, an SSML editor, an MP3 download, and up to 20,000 characters each month are all included in the without-charge edition. With this program, you may also adjust the voice’s speed and format.
Nonetheless, we recommend that for commercial use you buy a premium subscription to this natural voices API; they are economic and ready for commercial use. Also, with the premium versions of Woord, you 100% own intellectual property for all files.
