Robocalls are happening more frequently than ever. More than 24 billion robocalls were made to American people between January 1 and June 30, 2022.
Robocalls are a well-known source of annoyance for consumers; in fact, 79% of unknown calls go unanswered as a result of the flood of fraudulent calls.
Consumers aren’t the only ones who suffer a bad effect.
Agents working in contact centers also receive robocalls. They are unable to ignore them.
Contact center robocalls are more than just annoying.
They also increase caller wait times, squander valuable agent time, and use up resources that could be directed to actual calls.
The distinction between robocalls, spam, and fraud calls:
Many individuals combine robocalls, spam calls, and calls that are fraudulent into one category.
They are actually distinct from one another, which alters how each situation can be handled by your contact center.
When a person or organization calls a sizable number of people at once, it is known as a spam call.
A form of unwelcome call that happens when a person or organization calls with a criminal intention is a scam or fraud call.
A robocall is a particular kind of automated call that happens when a person or business plays a recorded message. Robocalls are more than just spam or prank calls:
- Not all robocalls are undesirable; some are sent by political organizations or to inform a group of people of updates.
- Due to the fact that they are made to a huge number of people, robocalls are considered spam calls.
- A robocall can also be considered a scam call if it was made with illicit intent, such as to steal data or money from people.
- Phone spoofing, in which con artists replace their genuine number with a phony, well-known, or local number, is a common technique used in unwanted robocalls. Spoofing is used to fool call recipients into picking up the call.
Therefore, why is the definition important?
The solution is that there are technologies available that enable contact centers to filter out some robocalls before they reach agents, reducing resource and time waste and caller wait times.
The Check Spam Callers API: How Does It Work?
This program combines a speech CAPTCHA with a call forwarding service to determine whether the caller is human. Depending on whether they are, the call may be redirected to you or another number you specify.
To determine if a service user is a human being or a computer, an automated mechanism known as a CAPTCHA is utilized.
In our application, we ask the caller to provide the sum of two random integers.
You have definitely dealt with visual ones on websites, such as “choose all of the pictures with a boat in them.”
Okay, but could we please talk about the Check Spam Callers API‘s price?
You might assume that the Check Spam Callers API is rather expensive after reading this information.
You might be pleasantly surprised to hear that it offers four more than enough plans that you can tailor to your needs or the needs of your company.
However, if none of these plans work for you, we now offer a unique Custom plan that is tailored to your specific needs.
We hope that you will give our Check Spam Callers APII a try.
Also published on Medium.