Customer satisfaction is a crucial element when running a successful business. Satisfied customers will probably spend more money and recommend your products and services to others. On the other hand, unhappy clients might represent a risk, but they are equally important in any upcoming business. In a perfect scenario, a…
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Opinion Mining is a strategy towards NLP (Natural Language Processing) to identify the emotional tone that lies beneath a text. Organizations use this tool to define and sort opinions about a product, a service or an idea. By using data mining, machine learning and AI, the specific APIs extract subjective…
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The feelings and opinions of people on the Internet about a product or company can make a difference. Whether they are for or against, it is always important to take their comments into account. Fortunately, today there are tools that can help us interpret people’s emotions through their writing. Read…
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