Text-to-speech (or TTS) is a computer technology that allows a computer to produce human-like speech from text. It is mainly used for accessibility, but it’s also used for fun and for practical purposes, such as the audio guide at the Smithsonian or in pre-recorded messages for phone systems. There are many different types of TTS software, but they all do the same basic thing: convert words into sound waves. In call centers, text-to-speech can be used to read out a customer service script verbatim to a customer who has called to report an issue with his or her account.
English-speaking customers can listen to the text on their devices and decide whether they want to speak with an employee. This allows the representative to provide more meaningful service at a faster rate—the representative can focus on listening for key details about the problem and then provide appropriate solutions, rather than waiting for the customer to read aloud from whatever documentation he or she might have brought in with them.
The benefits of using text-to-speech technology for call centers extend beyond speeding up the service process; it also improves retention of critical information by keeping customers engaged during interactions. Because they are being spoken to in human speech, customers are more likely to remember details about their issues when they have been handled via TTS.
To sum up, these are the top benefits to text to speech:
- Cost-effective
- Helps reduce negative emotions in callers
- Convenient for audio creation
- Reduces call time
- Improves retention of critical information
We recommend that you try out Woord’s text-to-speech converter.
Woord
Woord is a free online TTS tool that has a number of handy features. It’s available in over 50 languages, including several dialects of English, Portuguese, and Spanish. You have the option of selecting male, female, or gender-neutral voices.
The free edition includes the following:
- For the same language, several voices are used.
- A Chrome extension
- An SSML editor is a program that allows you to edit SSML documents.
- MP3 Download
- You can convert up to 20,000 characters every month.
- You may also change the voice’s pace and format with this software.
All of these features are free to use, allowing you to evaluate the service before investing in the premium version.
Because of Woord’s vocal qualities, it may be employed in a variety of scenarios. It can be used on set-top boxes, wearables, tablets, and smartphones to assist the blind and visually impaired in reading digital information such as eBooks and newspapers, but it can also be used on set-top boxes, wearables, tablets, and smartphones.
Woord has a variety of distinguishing characteristics, including:
- Importing PDFs, images, documents, websites, and a number of other file types is possible.
- An SSML editor that allows you to change the pace, tone, loudness, and pacing of the message.
- The paper may be converted into an MP3 file.
To get online text-to-audio conversion, you must complete the following tasks:
- Sign up for Getwoord at www.getwoord.com, or install the Chrome extension on your computer.
- On the whiteboard, write your text, then choose a voice in the language you choose, as well as gender, pace, and format.
- When you’re done, click ‘Speak It’ to double-check that everything is working properly.
- Save the outcome to your PC if you’re happy with it.
Related posts:
Turn class notes into a podcast with a text to speech converter
Also published on Medium.