Nowadays, customers have gained consideration among companies across the world, due to the fact that globalization allows them to give reviews on a product or service. A good online review from a satisfied customer can lead a firm to higher rankings and more revenues, whereas a bad review can cause the company to lose prestige and people won’t be attracted to it.
Reviews can also cause items to have less appearance in their browser, or to less downloads -if it’s an app-. It could also make customers prefer the competition, making income fall and putting the company’s future in jeopardy.
In addition to it, every day there are new advances in ways to attend customer service, in different types of business, with more or less upgrades depending on their location in the world. And due to the meaning that clients have for each company, Oracle offers a solution system to handle the importance of each issue a user may have. Through chatbots, mails, websites, telephones, and social media, clients can access a unified solution service that is provided by artificial intelligence and machine learning.
Of course, operators and customer service agents can access the conversation, but each interaction has a big amount of details to handle. This system can accompany the users in issues such as customization, daily upgrading, or maintenance and logistics.
As regards these maintenance, installing, adjusting, upgrading and delivering tasks, it could be important to have information about the customer calendar. To give a good service, the customer service agent should consider if the person needs to solve any urgent problem before a new holiday shows up.
In that context, there is an API designed to assist that Oracle B2C Service, called Check Holidays API. An API is a service that allows any business employee to request information about different holidays around the world and quickly obtain the data according to each country and region. On top of that, there is a set of guidelines that were implemented to make this API safer, faster, and with increased scalability for mobile apps development.
If the company must deliver products to another location, and the client wants to know when his purchase is going to arrive, the customer service agent must be aware of all the calendar details for each province. Enterprises of all sizes can fight that kind of struggle by using Check Holidays API, and so the customer service team can occupy their time to efficiently diagnose issues, solve problems, and navigate their day-to-day interactions, without worrying about extra duties.
The human side of any company should have this tool so that they can improve the customer experience with the firm and grow its prestige. Therefore, they will keep capturing feedback and positive opinions for the business, preventing delays with all the technology they can use in their favor.
Through Oracle B2C services the agent will have a complete view of the customer needs on one screen, but he may need resources to answer their interrogations, and it’s not wise to make him open another window or another tab in their browser. With this API, the business agent will be able to guide customers through complex issues, and they won’t have to simultaneously browse through websites, calendars or applications to know whether there is a holiday ahead or not.