Is your business looking for alternative ways to create IVR agents? Keep reading to know how!
An IVR system gives callers the ability to select options by pressing keys. Pressing a number on the phone keypad sends a tone to the company’s service system, which chooses the appropriate action or response based on the digit pressed.
IVR Systems can typically handle and service high volumes of phone calls. With an interactive voice response system, businesses can reduce costs and improve the customer experience because callers get the information they need 24 hours a day without expensive human staff.
Therefore, this technology can be advantageous for businesses. But specific IVR software can be pricey. That’s why we recommend text to speech widgets. Text to speech (TTS) is an asset that turns any text-based content into audio to listen to it. Thus, TTS can be an alternative to creating IVR agents.
TTS has experienced speech developments thanks to artificial intelligence. As a result, there are multiple software with human-like sounds. Next, we bring you a TTS tools to produce the dynamic IVR agents you need.
Woord
Woord performs an excellent job at generating realistic voices. The best part is it can do it across 21 different languages, including dialects. For that reason, you can spawn –female, male and neutral– spokespeople that talk in Different Varieties of the English Language (US, UK, Australia and India) to Latin American Spanish and Brazilian Portuguese.
Furthermore, Woord contains an SSML editor for further customisation. This feature allows you to experiment with factors such as speed, breaks, phonemes and the device profile you want to give the output. By setting up an account, you can access two audios and 20,000 characters every month for free.
Woord is a straightforward interface. You only have to share or upload your texts with the platform (online version or Chrome plugin), arrange the voices to your wish with the edit options available and click “Speak it”. If the results satisfy you, feel free to download it as an MP3 file.
Did Woord help you achieve the best dynamic IVR agents? Let us know in the comments!