Customer reviews are an important part of any business. They help understand what customers like and what they don’t like about your product or service. This information can be used to make improvements to your product or service.
Customer reviews are a good way to get feedback and can help better promote your products and services. For example, if you see that customers are talking positively about a new product you just launched; you can use this information to promote it in your marketing campaigns.
In order to analyze customers’ reviews, you must first find them, which means to mine them on different websites such as Amazon, TripAdvisor, Facebook, etc. However, if you want to find them quickly and easily, the best option is to use an API. A review analysis API is software that allows to retrieve information from customer reviews and use it in your own business. This way, you can get insight into your own customers as well as into your competitors´ customers for inspiration for the future of your business. Developers tailor applications for their clients to scrape the web to find feedback easily and efficiently, and they choose a strong starting point for their developments: Amazon Reviews API.
An Amazon customer review API is easy to use and has a lot of features. Furthermore, this tool must be trustworthy so that you can rely on the data it provides.
Customer Reviews API is an online tool that collects and organizes customer reviews from all over the web. This way, with just one API request, you will be able to retrieve detailed information about any product or service that has reviews online. In addition, a customer reviews API is functional and accurate, and it provides valuable information such as ratings, number of reviews and comments made by customers and much more.
Customer reviews can also help you understand what your competitors are doing right and wrong. You can use this information to improve your own product or service or to rectify strategies from their mistakes, and let you identify areas of improvement and opportunities for growth.
How Does A Review Analysis API Work?
A review analysis API works by collecting data from customer reviews and analyzing it using AI. This allows the API to identify trends in the data and make predictions about future customer behavior. The API then sends this data back to you in a easy-to-understand format so that you can use it to improve your product or service.
In short, this software allows to collect data to see how the product is performing; if you are a competitor, then you can use this data to compare how a competitor product is performing on the market; if you own a small scale online or physical store then you can use this product review data to sell the products which are only best since reviews are given by the users who used it; likewise it helps monitor the most commonly used rating score and analyze the quality of the reviewed products, as well as to discover the most helpful reviews and use their content for product comparison and recommendation. This is the safest way to fine-tune your product, advertising and messaging.
How To Get Started With Amazon Reviews API
Once you already count on a subscription on Zyla API Hub marketplace, just start using, connecting and managing APIs. Subscribe to Amazon Reviews API by simply clicking on the button “Start Free Trial”. Then meet the needed endpoint and simply provide the search reference. Make the API call by pressing the button “test endpoint” and see the results on display. The AI will process and retrieve an accurate report using this data.
Amazon Reviews API examines the input and processes the request using the resources available (AI and ML). In no time at all the application will retrieve an accurate response. The API has one endpoint to access the information where you insert the code for the product you need a review about.
If the input is “ B0775MV9K2”, amazon.com and Page Number in the endpoint, the response will look like this:
{
"ProductName": "Apple iPhone 8, US Version, 64GB, Space Gray - Unlocked (Renewed)",
"ProductRating": "4.3 out of 5 stars",
"ProductUrl": "https://www.amazon.com/product-reviews/B0775MV9K2/ref=cm_cr_arp_d_paging_btm_3?ie=UTF8&pageNumber=1&reviewerType=all_reviews",
"Reviewers": [
{
"review_body": "Purchased iPhone 8 256GB in \"excellent condition\". Opening up the box, I was impressed by how perfect the phone screen and backside appeared with no visible scratches. But I believe they were replaced since it was refurbished. Upon plugging it in for the first time, the battery was around 20-30% out of the box, but as I was charging it, it got surprising hot to the point the whole backside where the battery is located was too hot to touch by hand. I was immediately ready to return it. But I was assured by Amazon's 90 guarantee that it would meet expectations. So far, it is obvious that the original battery was replaced as it states it's at 100% life which would be impossible for a phone that's nearing 4-5 years old now. I have replaced a iPhone 6 battery from a eBay seller, and their batteries are able to trick the phone into believing the battery is at 100% regardless of actual full battery capacity.",
"review_title": "Battery was replaced with a generic one, get's hot when charging and using simultaneous.",
"reviewer_name": "Gail",
"stars": "4.0 out of 5 stars"
},
{
"review_body": "The iPhone itself looked great upon receiving it! After about a month of my son using it the battery would no longer stay charged. I am not a tech savvy person whatsoever so I had to bring it in to get the battery replaced. Initially I was bothered that I had to do this, but customer support was fast and very helpful in their responses and provided me with a resolution that I was satisfied with.",
"review_title": "Phone had some issues but customer support made up for it 👍🏻",
"reviewer_name": "Samantha Poirier",
"stars": "5.0 out of 5 stars"
},
{
"review_body": "I don't really care for the iPhone 8. I don't like how are you talking to the phone compared to the iPhone 7 I had. I am pleased that it didn't work with my provider. I did not like the big plastic screen protector camera because it is hard for the phone two read your swipe's. It shipped immediately as soon as you bumped it on anything. Every single corner has chipped off of the thick plastic screen protector. I cared more about the memory and it being an iPhone so I settled for this iPhone 8. I am disappointed and wish I could've gotten a newer version. But everything was on time and well packaged. And the other thing is the charging cord actually already broke end it felt to feet from my table to the carpet and snapped right off inside the phone. The card also kept reading on the iPhone that it wasn't an Apple product and would stop charging. Those are minor things, but just thought I'd give you a full review. And sorry to the seller who actually out the first few days. He did deliver what he promised. For the most part",
"review_title": "Good price for 256GB iPhone",
"reviewer_name": "Jen piche",
"stars": "4.0 out of 5 stars"
}
{
"review_body": "The battery life was DEAD upon arrival. However IT Hybrid authorized a battery replacement. I took the phone to a certified Apple dealer. They noticed some minor defects with the screen. When I notified IT Hybrid they immediately took care of the problem. IT Hybrid was very curteous and professional regarding in the solution. I would feel VERY Confident in purchasing from them again. Their service was a +10",
"review_title": "Extremely Professional Vendor",
"reviewer_name": "Robin",
"stars": "5.0 out of 5 stars"
}
],
"Total_Review_Count": "52,070 global ratings"
}This is an extract of the full report the API retrieves, which has been shortened for the sake of summarizing.